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May 14 was the worst We are so frustrated with it and the price hikes. MetroNet flew under my radar as they proceeded to build infrastructure in Oswego. Before I knew it, there was a "power station" being built ft from my back door. It's by Oswego Well House 7. After a 3 month battle due to their violation of the noise ordinance, they finally had to cave in and build a 20 ft wall around this little building to mitigate the sound. It was an ironic victory. It ruined my spring, summer and fall last year and I have to figure out a way to cope with the permanent effect on my environment that used to be so peaceful.
I will continue to tell anyone who will listen that MetroNet has a lousy way of getting the community to like them. I hope their business fails. I'm a 15 yr Comcast customer with zero complaints!! I'd give 0 stars if I could. They had our business listed 3 consecutive years incorrectly in the phone book. They attempt to blame the publisher but after many calls to the publisher I learned it is the service provider. Being a business that deals with seniors we have no idea how this repeated mistake cost us.
I tried each year to get it changed with no success. They gave us 1 month free service. Big deal! We were under a 3 year contract. I emailed the higher up with my concerns, no response at all. Today I tried to get tech support to guide me on getting the internet working when it went down, no help whatsoever. We use the internet at our business and their lack of concern, was something I've never dealt with in 11 years in business, nor in my home providers. Our contract ends in 2 weeks at which time I will cancel service.
If you can't get the help you need with customer service what are you suppose to do? I'd recommend to anyone looking for a company who makes a customer feel like they matter, look elsewhere. Can't wait to call them and cancel!! So here is my rant from day 1 with the install to last day when I had enough. Day 1 they showed up and were clueless where their own hookup box was located. Last time I checked they were the ones who ran all the fiber and installed ALL the hookup locations.
After they finally got it figured out my gig service was running about MBS.
WHY ARE YOU STILL SETTLING FOR SLOW INTERNET?
Literally was told by install guy that may be all I get. Basically had to threaten him he would be living with me until he got it right. Almost 6 hours later finally wrapped it up. I left Comcast after 15 years to get "better" speed at a more affordable price. Well like the cliche' goes The grass isnt always greener on the other side. I had major problems with WiFi stability, and I used my own router Asus Tons of buffering issues and pixelated screens.
All this was with 1 GB service. Customer service is a joke and they play the robotic script they were handed in orientation and will not wavier from it. Joke of a service and double joke of a company. If at all possible run Forest run from anything MetroNet has anything to do with. Metronet and Xfinity are the only ones that offer a capacity higher than 20 mbs, let alone fiber cable. Xfinity has ridiculous pricing. For a year, while Metronet was laying the cable throughout the area, I watched a few people jump to sign up. The growing pains of Metronet were felt by all.
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I was not looking forward to making a change and the disruption that it would cause since I mostly work from home, so I waited. I've had Metronet for 3 mos now. The difference Metronet brings is 1 the pricing for what you get, namely the deals they have for phone, internet and cable for the yrs. When you have 3 people who stream data at once, you would otherwise feel the difference if you didn't have enough capacity.
Xbox Live alone eats a ton, add YouTube or some other streaming and all hell breaks loose. They were very knowledgeable and explained the connections to me and what was necessary and what was not. An inspector came out to see the work a few days later. Even the guy who buried the line was considerate of the invisible fence and coordinated with me to be home so I could show him so he didn't cut the line. I have the porthole in my yard, and offered a suggestion regarding leaving notice of an invisible fence near it so when others came out to connect Metronet they would know.
In the 3 mos. I've had Metronet, they are much better than when it all first started. I suspect from the review complaints mostly coming from Indiana, that they are experiencing the growing pains right now. To me, it was worth the wait. The only downside is that I noticed I do still get dropped from wi-fi from time to time. That is critical when you lose VPN connection from losing internet, while working. I watch my VPN try to re-establish connection multiple times in one day in some instances my laptop notifies me.
I haven't yet addressed the drops with Metronet, but not sure the answer will suffice since it more than likely is an issue of others getting established. The other downside is the router, which I have one of the better ones they offer, but it still isn't perfect in reaching everywhere. My son complains the most about being dropped from wi-fi.
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I have yet to explore the options in my home before I take that to Metronet. I don't see how the wi-fi isn't reaching the far corners of the house, but could be OR could be my 13 yr old son. At any rate, Metronet is great for the last 3 mos in comparison. I will give it a year to see how it goes. I have been trying to get internet service since September, Every time they come out to install in my house, they have failed to prepare the outside connection.
When I call, they assure me that the services are ready to be installed. Buyers beware. We got a new remote for our LG Smart TV and followed the instructions on the back of the remote as instructed. Our 36 year old son tried too and even talked to tech support with no success. Tech support, Kristina, called back 5 hours later to see if the remote was working properly and when we informed her that it was not they said to "click the ST button, turn around, turn back to the TV and click the Guide button.
And if that did not work it was a bad remote. Of course it was the remote. We went and got a new one and the setup went perfectly. We think the Tech Support department needs training on respect for their customers. Too many areas under one system. One goes down so do all others connected to system. Recent storms knocked out main system. Took over 12 hours to bring all offices and customers back online. Horrible company.
We do not and will never have their service but we unfortunately have one of their boxes in our yard. They are pests. We have pests and have had to let them in our yard about 30 times in the past year since it has been put in. Last summer they destroyed our gate and were told about it but nothing. Once again today here they come again wanting back in. I had some small branches piled up behind box but not in the way and he picked one up and threw it and the others he kept kicking until they were strung out everywhere.
Took lid off box looked at it and left.
WiFi that reaches every corner of your home.
Left gate open. We locked gate back he was gone for quite awhile and when he returned he jumped fence. These people do whatever they want. They need to start making an appointment. And how professional is it to go into someone's yard and just start kicking stuff around. The service of the company is poor at best. I have nothing but problems, I thought they might have improved over the last few years is why I had it reconnected. The service and connection has never improved. Now I got my first bill. So much for being blindsided. It was not 60 as I was told. It was That's a big difference.
So as far as this company goes I would never recommend it to anyone. If not resolved by today it will be the end of MetroNet only after a month. I see it as a waste of time and money. Could care less if their service is any good! Metronet came to install new cable service in our area and succeeded in pissing off the entire subdivision. They damaged my fence which has yet to be repaired over a month and have not repaired the damage to the yard from where they dug the hole.
Also left track marks in the yard from the mini front end loader. After damaging the fence they made zero effort to contact me as I had to contact them. Would have been impossible for the operators to NOT have known they damaged the fence. Made all kinds of promises that damaged would be fixed but yet never returned.
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Installed cable towers in horrible spots in neighbors yards and had to argue with them to have them moved. Cannot believe the village would even approve this company. A simple internet search shows they are horrible. Stay away. I have only had service less than two weeks. I have had trouble the whole time with connecting to my wifi service. Technical support says I have to wait on someone else to call me to make an appointment to for someone to come to my house again because it was not done right the first time.
They will not compensate any of the bill for having internet and not being able to use it. I have commercial contract with MetroNet. It does not mean anything. Whenever they want they can increase rate without any notification and whatever they want. Once you sign contract with them you are stuck and but rate you sign can vary. That does not mean that rate you sign for service will remain same during your contract period. Nothing wrong with their services. Do not sign any contract with them. Friday morning a tech called, said he would be out at 3. He did not show so I called customer service at 4 then again at 6.
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Thankfully I got the same customer support representative. She knew this was not true because I was obviously at home waiting for him.
Saturday afternoon at 2: He got to my house at 2: All I needed was a new box. He spent more time on the phone on hold with Metronet about 20 minutes than anything else while at my house. Yo bro channel selection was very good and I was very satisfied with it. It offered most of the premium channels that were available to the local cable provider. The cable service was very reliable and I had very few outages when using it. Overall I was very satisfied with it and recommended totally to the consumer provided it's available in your area. I was happy with the overall value however I felt that the channel selection could have been a little bit greater compared to the money that it was costing me to have.
The overall customer support was exceptional even though I really had to use it. The few times I did have to use it I was provided great service and any issues were quickly resolved.
So many great channels at a low price. It's worth having. Never have any problems with them. We love them. Give them thumbs up. They are a great company and they are worthwhile cable company. Very affordable and fast. Never freezes, nothing. I totally recommend. This is a great cable service and it's awesome great channels and everything for one low price. It's pretty awesome. They are always helpful at answering your questions right away. Very well and good indeed. I appreciate their customer service. They are wonderful.
This will be about the only thing that's above a Very dissatisfied. The selection is ok.. Nothing to write home about.. Hence the dissatisfied. For the price I pay should be more of a selection. Fiber-optic internet from Metronet is available to an estimated , people, making it the 11th largest residential fiber provider in the U. When it comes to residential service offerings, Metronet offers fiber based internet service, phone service, and IPTV service. Lafayette, Bloomington, Westfield, Madison, or Lexington, you may be able to help entice them to expand into your area by seeing if they have an active Metro Zone in your city.
Use the zip search and check with Metronet directly to verify availability. To specify a specific width for the map, set to the desired number of pixels. Metronet Availability Map. Internet Service: Phone Service: Availability by State. Cities and Towns Metronet Has Coverage. Metronet Set up Service. Services offered by Metronet. Lafayette 82, West Lafayette 49, Greenwood 46, Plainfield 44,